Article 19 is hiring for a IT Tech Support Team Lead

About the Role

We are seeking an IT Tech Support Team Lead to support ARTICLE 19 during its migration to MS365 platform and applications. The ideal candidate will be responsible for overseeing A19’s technical support operations, including deploying, optimising and supporting applications and users across the organisation. The candidate will play a crucial role in managing user accounts within Azure AD (Microsoft Azure Identity) and maintaining A19’s Microsoft 365 ecosystem. The candidate will also do device management, including use of Microsoft Intune, and play an integral role in roll out of new policies and procedures following A19’s migration to MS365 platform.

What you will be doing day to day

• Lead the IT support team in providing exceptional technical assistance across Windows and Mac platforms.
• Provide comprehensive software support, including installation, configuration, maintenance, and troubleshooting application-specific issues, including management of user accounts, permissions, and access controls within Azure AD.
• Oversee the deployment, maintenance, and troubleshooting of Microsoft 365 applications and services, including Teams, OneDrive and SharePoint.

What you will bring to the role

• Expertise in managing Azure AD and Microsoft 365 solutions.
• Proficiency in supporting both Windows and Mac environments.
• Exceptional communication and training skills, capable of engaging with a wide range of stakeholders and empowering staff with varying levels of technical expertise.
• A problem-solver who is proactive in identifying challenges and opportunities within IT/Security environments and agile in implementing solutions.

How to apply

If you want to learn more about how you will contribute to a world where people can freely express their voice and to support colleagues in this journey, refer to the JD and submit your application by:

Application Deadline: Friday, 12th July 2024. Please note that we will be reviewing applications on a rolling basis, we reserve the right to close the vacancy before the stated closing deadline.

Interviews week commencing 15th July 2024

We appreciate that no candidate will meet every requirement of the role, if your experience looks a little different from what we’ve identified, and you think you can bring value to the role, we’d love to hear from you. If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact .

Our Reward Package

• Salaries are determined by our salary scale.
• We offer comprehensive benefits including a range of well-being plans; generous paid leave and public holidays; family friendly policies; generous sickness and absence leave.