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Civil society urges Portuguese telecom regulator to uphold net neutrality

By EDRi · April 23, 2018

On 23 April 2018, 13 civil society organisations submitted a complaint to the Portuguese regulator on one of the most extreme net neutrality violations in Europe, urging them to use their authority to prohibit so-called zero-rating offers.

Portugal features the worst net neutrality violations we have seen in Europe to this day. It is hard to imagine how an independent regulator cannot find those offers in violation of EU law.

said Thomas Lohninger, Executive Director of, a member organisation of European Digital Rights (EDRi). “In this complaint, we present legal and economic evidence that, by all criteria of the EU net neutrality rules, these products should be prohibited”, he added.

The European Union (EU)’s net neutrality rules protect European citizens’ right to a free and open internet. They came into effect in April 2016. The Body of European Regulators for Electronic Communications (BEREC) laid down guidelines to clarify certain aspects. Despite the protections these guidelines offer, we have witnessed a dramatic increase in net neutrality violations in Europe, particularly zero-rating offers. This practice makes using certain applications more expensive than others. To date, very few regulators in the EU have decided to intervene against such offers, despite having authority to do so.

In Portugal, the three largest mobile operators, MEO, Vodafone and NOS, hold a combined market share of more than 95%. All of them offer zero-rating products that give preferential treatment to dominant internet companies like Facebook and Google. This is while the country ranks among the worst in Europe when it comes to the price and availability of mobile data download capacity, and the zero-rating offers in question are far cheaper than any other data volume a Portuguese citizen can buy. The telecom companies decide in an intransparent process which internet services are included in the zero-rating offer. The operator can exclude services from the offer at any time without being accountable to their customers.

In March 2018 the Portuguese regulator ANACOM finally decided to start a formal assessment of this offer and came to the conclusion that the telecom companies offering these products are allowed to continue. ANACOM’s draft decision is now subject to a consultation, and 13 civil society organisations (NGOs) have written a joint submission to urge the regulator to change its position. As part of this submission the NGOs present statistical evidence based on data from the European Commission that zero-rating has a detrimental effect on the price of internet access. “In general, prices for mobile data volume in Europe fell by 8% from 2015 to 2016, except in markets where zero-rating products are offered. There, prices increased by 2%”, said Thomas Lohninger.

The EU protections for net neutrality will soon undergo a reform. BEREC is currently conducting a public consultation on the guidelines for national regulators it passed in 2016, and the European Commission is expected to publish its evaluation of the underlying regulation by April 2019. EDRi and its member organisations will continue to fight for net neutrality, sharing its analysis with regulators, legislators, and the courts.

Submission of 13 civil society organisations to the Portuguese regulator (19.04.2018)

Portuguese ISPs given 40 days to comply with EU net neutrality rules (07.03.2018)

Video: Net Neutrality Enforcement in the European Union (29.12.2017)

Net neutrality wins in Europe! (29.08.2016)

BEREC Guidelines on the Implementation by National Regulators of European Net Neutrality Rules (30.08.2016)

Zero rating: Why it is dangerous for our rights and freedoms (22.06.2016) campaign (2013-2016)


* This press release was updated to change “To date, not a single regulator in the EU has…” to “To date, very few have decided to intervene against such offers, despite having authority to do so”.