Noyb files another complaint against Amazon Europe – black box algorithm discriminates customers

The e-commerce giant offers customers the possibility to pay for products later via "Monthly Invoicing". A customer was automatically rejected from using this payment method without Amazon giving any reasons why. When Amazon’s customer service could not provide any further information, the customer submitted an access request under Article 15 GDPR in order to find out why he was rejected – but the company still refused to provide any information.

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