Access Now is hiring for a Director – People and Culture

Access Now is a growing international human rights organisation dedicated to defending and extending the digital rights of users at risk around the world, including issues of privacy, security, freedom of expression, and transparency.

Job details


Various: Costa Rica, Europe (Belgium, Germany), & New York


Location specific

Hours of work




The Director — People and Culture leads across Access Now’s human resources team, and across a highly diverse, international and primarily remote team of 140 staff, to support the growing operations and people-facing demands of the Organization’s strategic development and dynamic environment.

The Director — People and Culture has a portfolio of duties spanning organizational culture, people development, remuneration, change management, team member wellbeing, strong support to leadership and quality of team member experience at every turn. They are a strong strategic leader able to support our senior leadership and who is confident in facilitating/enabling structural changes and fostering a strong and inclusive organizational culture in a multicultural environment. The role is responsible for promoting and enabling a strong, functioning, healthy and collaborative team.

What you will do

Strategy and Leadership Support

  • Translate organizational goals into HR actions and propose solutions to challenges
  • Engage the team and leadership in thinking about organizational structures, work processes and team dynamics and propose changes in those areas to cultivate a positive organizational culture and efficient, clear and engaging work processes
  • Provide advice on improvements of communication lines and org-wide communication processes in support of improved people experiences
  • Support leaders with resources, advice, coaching and guidance around leadership approaches in line with Organization values

Organizational Culture

  • Cultivate an inclusive environment through collaboration and human rights-based employee relations practices
  • Develop and promote initiatives to foster positive team culture with focus on team member engagement, work-life balance, holistic strategies for team member health, wellness, and safety
  • Identify tools, partners and stakeholders that can support and nurture the team’s culture across many time zones, cultures and identities
  • With the entire team and senior leadership, co-create platforms and spaces that would drive collection and action around the team’s feedback, recommendations, and other inputs on operational priorities and practices

Performance and Talent Management

  • Create, build and sustain pathways and talent retention within the Organization, using performance management, succession planning, and feedback systems
  • Champion learning and development around the Organization through management of identified professional development activities
  • Provide strong managerial support and guidance regarding performance interventions and conflict management across the Organization


  • Ensure organizational sustainability and strength through benchmarking, relativity, and other studies to inform leadership and systems decisions
  • Coordinate compensation and benefit strategies and systems in close collaboration with Director – Global Finances and regional operations managers
  • Manage procurement of, and relationships with, benefits service providers and payroll agencies
  • Partner with managers and directors to ensure equitable application of compensation policies across the Organization


  • Oversee inclusive and dynamic staffing and talent recruitment processes across the Organization, in coordination with arms and hiring managers to ensure consistent and efficient hiring practices
  • Create and maintain annual hiring plans with updates based on development, program, and budget needs
  • Design onboarding strategies that align and acclimate global team members to the Organization and its mission; ensure offboarding that provide smooth transitions
  • Work with Organization leadership and arm directors to understand and address capacity gaps and resourcing needs across program and operations
  • Support the development and management of annual personnel budget and future projections in coordination with Organization’s finance team and relevant arm directors

HR Administration

  • Develop, manage and execute HR policies and procedures aligned to global and regional needs
  • Ensure compliance with employment law and regulations, in partnership with regional HR leads, legal counsel, and other administrative experts including employer of record.

How to Apply

Please submit the following documents:

  • Résumé/CV (removing all personally identifying information such as age, gender, marital status, address, and photo)
  • Thoughtful cover letter outlining your suitability for our role, with particular attention to your experience aligning to the core functions

The hiring teams review applications submitted through the Career Openings page; email submissions are not accepted.