Electronic Frontier Foundation is hiring for a Dynamics Specialist

As the Dynamics Specialist, you will be responsible for streamlining and automating CRM processes while providing day-to-day administrative support for the Development team. This role combines hands-on process improvement with ongoing system maintenance and essential team operations, ensuring our data and workflows are efficient, accurate, and reliable.

The Dynamics Specialist will be responsible for:

• Identify opportunities to streamline and automate Development team processes using Microsoft Dynamics 365 and related systems. 
• Build, configure, and maintain workflows, imports, and other automations, dashboards, and reports to improve efficiency, accuracy, and scalability. 
• Accurately and promptly process donations, including check handling, data entry, and acknowledgement letters. 
• Manage fulfillment of donor gifts, receipts, and merchandise orders across multiple platforms.
• Respond to supporter inquiries by phone and email in a timely, professional, and courteous manner. 

To be successful in this job, you’ll need:

• In-depth knowledge of Dynamics 365 workflows, imports, and other automations in a nonprofit setting.
• A keen understanding of how the CRM contributes to business goals in a nonprofit fundraising team.
• Strong understanding of nonprofit fundraising administration.

Essential Functions

• CRM Administration
  • Identify opportunities to streamline and automate Development team workflows using Microsoft Dynamics 365 and related systems.
  • Build, configure, and maintain workflows, imports, and other automations, dashboards, and reports to improve efficiency, accuracy, and scalability.
  • Perform regular data maintenance, including deduplication, data cleanup, and quality assurance, to ensure system integrity.
  • Document all processes, configurations, and automations to create clear, consistent reference materials for staff.
  • Collaborate with the CRM Administrator to troubleshoot and resolve system issues, implement enhancements, and support help tickets from teams across the organization.
• Donor and Membership Administration
  • Accurately and promptly process donations, including check handling, data entry, and acknowledgement letters.
  • Manage fulfillment of donor gifts, receipts, and merchandise orders across multiple platforms.
  • Train and supervise temporary staff during high-volume periods.
• Customer Service
  • Respond to supporter inquiries by phone and email in a timely, professional, and courteous manner.
  • Monitor and communicate trends in donor feedback, working with the team to address recurring issues and improve supporter experience
• Other Duties
  • Carry out additional projects and responsibilities as assigned by the Director of Donor Operations.